At OzPetPantry, we know how important fast, reliable shipping is — especially when it comes to keeping your pets well-fed and happy. That’s why we offer nationwide delivery across Australia with clear, upfront shipping times and options.
Australia-Wide Shipping
We deliver to all Australian states and territories, including rural and regional areas.
Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days (metro areas only)
Same-Day Dispatch: Orders placed before 12PM AEST (Mon–Fri) are dispatched the same day
Shipping Rates
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Under $100 | Flat rate $10 | From $14 |
| Over $500 | FREE | From $14 |
Note: Shipping prices are calculated at checkout based on your location and selected shipping method.
Tracking Your Order
Once your order has been packed and shipped, you’ll receive a confirmation email with a tracking link so you can follow your delivery in real-time.
Delivery Partners
We ship using trusted Australian carriers:
Australia Post
Aramex (Fastway)
CouriersPlease
Sendle
Delivery partner is automatically selected for the fastest and most cost-effective route based on your address.
Delivery Timeframes (Estimates)
| Location | Standard | Express |
|---|---|---|
| Sydney / Melbourne | 2–3 days | 1–2 days |
| Brisbane / Adelaide | 2–4 days | 1–3 days |
| Perth / Hobart | 4–6 days | 2–4 days |
| Regional Areas | 3–7 days | 2–5 days |
Delivery Notes & Authority to Leave (ATL)
You can leave a note at checkout with delivery instructions.
All deliveries are Authority to Leave by default unless you request signature on delivery.
Failed Deliveries or Incorrect Address
If a parcel is returned due to an incorrect address or non-collection:
A re-shipping fee may apply
We’ll contact you for redelivery arrangements
Backorders or Stock Delays
In rare cases where an item is out of stock, we’ll notify you within 24 hours and offer:
A refund
A replacement
Or shipment when back in stock (usually within 2–5 days)
Questions?
If you have questions about your delivery or need help with a special request, contact our friendly support team:
📧 contact@ozpetpantry.com
📞 1300-OZ-PETS
🕐 Mon–Fri: 9AM–5PM AEST
Thank You for Shopping at OzPetPantry.com!
We’re proud to serve pet parents across Australia with the fast, reliable shipping your pets deserve.